Cameo Heights

Service Animals Policy

We are officially a “No Pets” facility.  But service animals are treated differently. Why?

  • ADA requires that “places of lodging” that contain more than 5 rooms for rent must allow persons with service animals to be admitted regardless of any NO PETS policy facilities may have.
  • ADA defines services animals as dogs trained to do work or perform tasks for an individual with a disability.

Here is our Policy on Service Animals:

  • You must notify us before you arrive that you are coming with a service animal.
  • We may legally ask three questions:
    1. Is the dog a service animal required because of a disability?
    2. What work or task has the dog been trained to do?
    3. Has he completed that training?
  • Emotional support, therapy, comfort, or companion animals do not constitute service animals under the ADA and will not be admitted as such.
  • Service dogs must be leashed and under control of their handler at all times.  This means they may not be left in their room alone.
  • Dogs cannot be upon upholstered chairs, beds, and counters, or be in the sinks, tub, or shower.
  • Repetitive barking or other unprofessional practices, like the dog eating from the table, will mean the dog is out of control. In that case, we reserve the right to ask that the animal be removed from the premises. In the event of such premature departure, you will not be relieved of payment for any outstanding room reservations or started but uncompleted dinners.
  • As we are a “No Pet” facility, we ask you not to take pictures of yourselves and your service animal while staying at the Mansion as these pictures may wind up on social sites where future guests with allergies might have reason to be unnecessarily alarmed.
  • You will not be charged any additional fees, including dog dander cleanup fees, unless there is unusual damage or soiling to carpet, upholstery, bed comforter or linens, etc. in which case you agree to indemnify us of any cost to clean or replace, as necessary.

Statement for Service Animals

Please download the document below, sign, take a picture and email it back to us if you are planning on arriving with a service animal. This will make your check-in much simpler for all of us. Our email address is: [email protected].
A guest, checking in recently with a service animal, when asked about his dog, leaned over the counter and said to our innkeeper, “Well do I need to tell you before I come that I have a service animal?” The answer is: “Absolutely!”
We want your stay with us to be a gratifying experience, with a seamless and quick check-in, so a little paperwork before you arrive is very important.
Cameo Heights Mansion Service Animal Sign-in Statement